Refractive Surveillance: Monitoring Customers to Manage Workers
Wednesday, April 4 2018, 12:30 pm to 2:00 pm
Mackintosh Corry Hall D411
Abstract:
Collecting information about one group can facilitate control over an entirely different group—a phenomenon we term refractive surveillance. We explore this dynamic in the context of retail stores by investigating how retailers’ collection of data about customers facilitates new forms of managerial control... Read more about @title...
