SP Seminar Series

Zeinab Karake-Shalhoub
American University of Sharjah, UAE
Privacy and Trust in Electronic Commerce: An Agency Theory Perspective
Thursday, May 25th
Goodes Hall, Room 409
10:30am-12:00pm

"I use agency theory to ground my empirical analysis of more than 100 e-commerce firms in an examination of privacy and trust in e-commerce relational exchanges. Several trust-building measures, including privacy statements, the existence of a chief privacy oficer, and a trusted third-party seal of approval are identified; companies will then be evaluated based on an index of those trust builders. I will demonstrate that there is a positive relationship between management ownership and trust, and that managers who fail to protect the privacy and interests of their stockholders--as well as their own--will never gain customer loyalty."

Zeinab Karake-Shalhoub is a professor of Management and Information Systems in the School of Business and Management at the American University in Sharjah, UAE.

Zeinab is the author of more than 35 published articles, monographs, and reviews. She is also the author of five published books: Technology and Developing Economies (Praeger Publishers, New York, 1990), Information Technology and Managerial Control (Praeger Publishers, New York, 1992), Organizational Downsizing, Discrimination, and Corporate Social Responsibility (Quorum Publishers, New York, 1999), Trust and Loyalty in Electronic Commerce: An Agency Theory Perspective (Quorum, New York, 2002), and The Diffusion of Electronic Commerce in Developing Economies, coauthored with HH Sheikha Lubna Al Qasimi, UAE Minister of Economy and Planning (Edward Elgar Publication, forthcoming in summer 2006). Zeinab is also the regional editor of Management Decision Journal.

All welcome to attend